International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

Frequency: 12
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 Volume 11, Issue 6 (June 2024), Pages: 156-162

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 Original Research Paper

Citizens needs for smart transportation services in Indonesia: A sentiment analysis approach

 Author(s): 

 Dwi Prabowo *, Andarina Aji Pamurti, Wahjoerini Wahjoerini

 Affiliation(s):

 Urban and Regional Planning, Semarang University, Semarang, Indonesia

 Full text

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 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0001-6529-8715

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2024.06.017

 Abstract

A smart city (SC) uses technology to enhance the social, economic, and environmental quality of urban life. Consequently, addressing citizens' needs is crucial for successfully implementing smart cities. However, much of the focus has been on technological aspects rather than a comprehensive approach that prioritizes people's needs in a SC. This study investigates the needs of citizens for Smart Transportation Services in Indonesia by analyzing public perceptions using sentiment analysis (SA) based on big data from Twitter. While previous studies have applied SA in marketing and health sectors, its application in public services has not been extensively explored. The Naïve Bayes classifier was used to develop a sentiment classifier due to its higher accuracy compared to other methods. SA of tweets containing the keyword 'transportation' revealed that 47.26% were positive, 42.7% were neutral, and 10.04% were negative, with an accuracy rate of 80%. The research identified four main topics related to citizens' needs for smart transportation services in Indonesia: public transportation, motorbikes, challenges, and traffic congestion. These findings highlight the need to address these issues within the context of SC services in Indonesia.

 © 2024 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Smart city, Citizen needs, Sentiment analysis, Smart transportation services, Public perception

 Article history

 Received 15 July 2023, Received in revised form 11 February 2024, Accepted 6 June 2024

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Ethical considerations

This study used publicly available Twitter data, ensuring no personal or sensitive information was disclosed. All user identities were anonymized to protect privacy. The research complies with ethical standards for social media data use.

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Prabowo D, Pamurti AA, and Wahjoerini W (2024). Citizens needs for smart transportation services in Indonesia: A sentiment analysis approach. International Journal of Advanced and Applied Sciences, 11(6): 156-162

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 Figures

 Fig. 1 Fig. 2 Fig. 3 Fig. 4 Fig. 5 

 Tables

 Table 1 Table 2 Table 3 Table 4

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