International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

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 Volume 11, Issue 4 (April 2024), Pages: 161-166

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 Original Research Paper

Exploring the link between administrative management and service quality in elderly care centers: A correlational case study

 Author(s): 

 Martha Pazos-Nunura 1, Segundo Rios-Rios 2, *, Estefany Santaria-Lopez 2, Filiberto Ochoa-Paredes 2

 Affiliation(s):

 1Facultad de Administración, Universidad César Vallejo, Trujillo City, Peru
 2Facultad de Administración, Universidad Nacional de Cañete, San Vicente de Cañete, Peru

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 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0003-1202-5523

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2024.04.018

 Abstract

The purpose of this study was to explore the link between administrative management and service quality in Comprehensive Care Centers for the Elderly (CCCE) in Piura during 2021. This correlational study employed a quantitative, cross-sectional approach with a non-experimental design involving a census population of 40 staff members from the CCCE. Data were collected using two questionnaires addressing the study variables. The findings revealed a significant, moderate correlation between administrative management and service quality at these centers, as indicated by a Pearson correlation coefficient of 0.458** and a p-value of 0.003, significant at the 0.01 level. Furthermore, significant correlations were found between administrative management and specific service dimensions: Tangible elements (Pearson=0.528**; p=0.000<0.01); Reliability (Pearson=0.028; p=0.865>0.01); Responsiveness (Pearson=0.073; p=0.656>0.01); Security (Pearson=0.694**; p=0.000<0.01); and Empathy (Pearson=0.371*; p=0.019<0.01).

 © 2024 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Administrative management, Service quality, Elderly care, Correlational study, Pearson correlation

 Article history

 Received 26 May 2022, Received in revised form 21 February 2024, Accepted 16 April 2024

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Ethical considerations

This study adhered to ethical principles and respected the privacy and confidentiality of the participants, ensuring clarity in its objectives and scope. The freedom of decision-making for the participants was recognized. The ethical principles followed included: i) Beneficence, which ensured that the research provided benefits to the participants while respecting their personal well-being. ii) Non-maleficence, ensuring the personal integrity of the participants was maintained throughout the study. iii) Autonomy, affirming that each participant was informed of their freedom to partake in the study voluntarily. iv) Justice, which guaranteed that all participants were treated with respect and without discrimination.

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Pazos-Nunura M, Rios-Rios S, Santaria-Lopez E, and Ochoa-Paredes F (2024). Exploring the link between administrative management and service quality in elderly care centers: A correlational case study. International Journal of Advanced and Applied Sciences, 11(4): 161-166

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 Tables

 Table 1 Table 2 Table 3

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