International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

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 Volume 11, Issue 4 (April 2024), Pages: 72-84

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 Original Research Paper

Exploring the impact of organizational culture on employee performance: The mediating role of organizational citizenship behavior

 Author(s): 

 Panuschagone Simakhajornboon 1, Thadathibesra Phuthong 2, *, Nontouch Srisuksa 3

 Affiliation(s):

 1Department of Business Innovation Management, Faculty of Management Science, Silpakorn University, Phetchaburi, Thailand
 2Department of Logistics Management, Faculty of Management Science, Silpakorn University, Phetchaburi, Thailand
 3Head of IT Strategy and Planning, Krungsri Consumer, Bangkok, Thailand

 Full text

  Full Text - PDF

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0002-7385-2808

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2024.04.009

 Abstract

This study examines how important human resources are for gaining competitive advantages in businesses that are hard for competitors to copy. It suggests that both private and public organizations should closely examine and take action on policies and strategies related to employee performance behaviors at work. The focus of the research was to understand the role of organizational citizenship behavior (OCB) as a middle step between organizational culture (OC) and the performance of employees in their assigned roles (In-role performance or IP). To collect data, online surveys were sent to employees in Thailand, which were designed based on previous research and checked for reliability using the Cronbach alpha coefficient. The study received 211 responses, which was a satisfactory number based on calculations from the G*Power program and analysis using partial least squares structural equation modeling (PLS-SEM). The findings showed that OC positively affects all aspects of OCB, including civic virtue (CV), conscientiousness, courtesy (CY), altruism (AL), and sportsmanship (SP), with CY and CV having a positive impact on IP. OC was found to indirectly influence IP through two aspects of OCB, CY, and CV, with statistical significance. Structural equation modeling showed that these relationships could explain up to 79.1% of the variation in IP. The study concludes that by fostering a culture that promotes CV and CY, organizations can enhance their competitive and cultural advantages through improved employee performance.

 © 2024 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Organizational citizenship behavior, Organizational culture, In-role performance, Employee performance behaviors, Structural equation modeling

 Article history

 Received 7 December 2023, Received in revised form 30 March 2024, Accepted 31 March 2024

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Simakhajornboon P, Phuthong T, and Srisuksa N (2024). Exploring the impact of organizational culture on employee performance: The mediating role of organizational citizenship behavior. International Journal of Advanced and Applied Sciences, 11(4): 72-84

 Permanent Link to this page

 Figures

 Fig. 1 Fig. 2

 Tables

 Table 1 Table 2 Table 3 Table 4 

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