International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

Frequency: 12
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 Volume 12, Issue 2 (February 2025), Pages: 23-30

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 Original Research Paper

Relationship between accountability and public service delivery quality in Somalia: A case study of the Banadir region

 Author(s): 

 Dayah Abdi Kulmie 1, Mohamed Salad Ibrahim 1, *, Nor Ali Mohamed 2, Mukhtar Jama Sugal 3

 Affiliation(s):

 1Faculty of Economics and Management, Jamhuriya University of Science and Technology, Mogadishu, Somalia
 2School of Humanities and Social Science, Kenyatta University, Nairobi, Kenya
 3Department of Peace and Conflict Studies, University for Peace, San José, Costa Rica

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 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0009-0009-0863-7392

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2025.02.003

 Abstract

Public sector efficiency in Somalia is critically low due to weak governance and poor administration, leading to inadequate public services and citizen dissatisfaction. This study examines how accountability influences public service delivery in the Banadir region, focusing on two key factors: responsiveness and transparency. A correlational research design was used, with data collected from 315 respondents. The analysis was conducted using the Statistical Package for the Social Sciences (SPSS). The results show a positive moderate relationship between responsiveness and service quality (r = 0.52, p < 0.01) and between transparency and service quality (r = 0.471, p < 0.01). These findings emphasize the importance of both responsiveness and transparency in improving public service efficiency. The study recommends improving responsiveness by making public services more accessible and adaptable and ensuring timely delivery. It also suggests increasing transparency by providing clear, reliable, and accessible information about procedures and costs to build citizen trust and improve service outcomes.

 © 2025 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Public service delivery, Accountability, Responsiveness, Transparency, Governance efficiency

 Article history

 Received 17 August 2024, Received in revised form 6 January 2025, Accepted 16 January 2025

 Acknowledgment

No Acknowledgment.

 Compliance with ethical standards

 Ethical considerations

This study adhered to ethical research principles. Participation was voluntary, with informed consent obtained from all respondents. Data were collected anonymously, ensuring confidentiality and secure storage. Ethical approval was obtained from the relevant ethics committee where required.

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Kulmie DA, Ibrahim MS, Mohamed NA, and Sugal MJ (2025). Relationship between accountability and public service delivery quality in Somalia: A case study of the Banadir region. International Journal of Advanced and Applied Sciences, 12(2): 23-30

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 Figures

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 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 

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