International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

Frequency: 12
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 Volume 12, Issue 1 (January 2025), Pages: 52-68

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 Original Research Paper

Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions

 Author(s): 

 Marko Šostar 1, *, Ines Škoko 1, Erdogan Ekiz 2

 Affiliation(s):

 1Faculty of Tourism and Rural Development in Pozega, J. J. Strossmayer University of Osijek, Pozega, Croatia
 2HMT School, Central Asian University, Tashkent, Uzbekistan

 Full text

  Full Text - PDF

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0009-0008-7580-7657

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2025.01.005

 Abstract

A successful healthcare organization is indispensable in achieving both the quality of care for the patients and individual well-being. In Croatia, patients can access health care from either public or private providers. This study assessed satisfaction levels from 423 patients who accessed services from both public and private healthcare institutions through questionnaires. Furthermore, 71 workers from public and private healthcare institutions answered a comprehensive questionnaire regarding job satisfaction. The results demonstrate that patients are more satisfied with private healthcare services, though the treatment is usually sought from a public healthcare facility due to the affordability of services provided. On the other hand, employees in private health facilities have expressed a high level of job satisfaction that has a positive effect on their motivation and the care provided.

 © 2024 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Healthcare satisfaction, Public healthcare, Private healthcare, Job satisfaction, Quality of care

 Article history

 Received 12 July 2024, Received in revised form 15 November 2024, Accepted 15 December 2024

 Acknowledgment

No Acknowledgment.

 Compliance with ethical standards

 Ethical considerations

This study adhered to ethical guidelines by obtaining informed consent from all participants, ensuring their confidentiality and anonymity, and minimizing any potential risks. The research was conducted transparently and responsibly, respecting the rights and well-being of all participants.

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Šostar M, Škoko I, and Ekiz E (2025). Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions. International Journal of Advanced and Applied Sciences, 12(1): 52-68

 Permanent Link to this page

 Figures

 Fig. 1 

 Tables

 Table 1 Table 2 Table 3 Table 4

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