International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

Frequency: 12
line decor
  
line decor

 Volume 11, Issue 9 (September 2024), Pages: 56-65

----------------------------------------------

 Original Research Paper

Impact of total quality management practices on competitive advantage in Jordan's private higher education institutions

 Author(s): 

 Mohammed Ibrahim Sultan Obeidat 1, *, Mohammad Abdullalh Almomani 1, Tareq Mohammad Almomani 2, Nadeen Mohammed Adnan M. Y. Darkel 3

 Affiliation(s):

 1Accounting Department, Faculty of Business, Jadara University, Irbid, Jordan
 2Custom Sciences Department, Faculty of Business, Jadara University, Irbid, Jordan
 3Department of Business Administration, Faculty of Business, Jadara University, Irbid, Jordan

 Full text

  Full Text - PDF

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0001-5582-9551

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2024.09.007

 Abstract

This study aims to determine whether both soft and hard total quality management (TQM) practices influence the creation of competitive advantage in private higher education institutions in Jordan. Primary data were collected through a questionnaire from a sample of 108 academics working in these institutions, using convenience sampling. Descriptive statistics, such as mean and standard deviation, were used to describe the sample. The study employed multiple linear regression analysis, which revealed that both soft and hard TQM practices have a significant positive impact on creating a competitive advantage. The study recommends further research on the role of soft and hard TQM practices, particularly in the business environments of developing countries in the Middle East, with a focus on the manufacturing industries.

 © 2024 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Total quality management, Competitive advantage, Private higher education, Developing countries, Business environment

 Article history

 Received 27 April 2024, Received in revised form 29 August 2024, Accepted 2 September 2024

 Acknowledgment

No Acknowledgment.

 Compliance with ethical standards

 Ethical considerations

All participants provided informed consent, and their responses were kept confidential and anonymous. Data was used solely for research purposes.

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Sultan Obeidat MIS, Almomani MA, TAlmomani TM, and Darkel NMAMY (2024). Impact of total quality management practices on competitive advantage in Jordan's private higher education institutions. International Journal of Advanced and Applied Sciences, 11(9): 56-65

 Permanent Link to this page

 Figures

 No Figures 

 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5 Table 6

----------------------------------------------   

 References (42)

  1. Ahmed AO and Idris AA (2020). Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies. The TQM Journal, 33(1): 95-124. https://doi.org/10.1108/TQM-05-2019-0147   [Google Scholar]
  2. Al Khasabah MAI, Salleh HS, Mat NHN, and Zulkiffli SNA (2022). Nexus between total quality management and competitive advantage in Jordanian banking sector: The mediating effect of quality performance. Corporate Governance and Organizational Behavior Review, 6(2): 193-205. https://doi.org/10.22495/cgobrv6i2sip3   [Google Scholar]
  3. Al-Ababneh M (2022). The role of total quality management practices in improving service recovery performance through service innovation in Jordan’s five-star hotels. https://doi.org/10.2139/ssrn.4102052   [Google Scholar]
  4. Alawamleh EA, Singh H, and Aljuboori ZM (2022). Does soft and hard TQM practices impact operational performance? A conceptual model. International Journal of Academic Research in Business and Social Sciences, 12(2): 251-265. https://doi.org/10.6007/IJARBSS/v12-i4/13121   [Google Scholar]
  5. Alghofeli MS (2022). The mediating effect of kaizen between total quality management (TQM) and innovation on organizational performance. International Transaction Journal of Engineering, Management, and Applied Sciences and Technologies, 13(7): 1-20.   [Google Scholar]
  6. Ali K and Johl SK (2022). Soft and hard TQM practices: Future research agenda for Industry 4.0. Total Quality Management and Business Excellence, 33(13-14): 1625-1655. https://doi.org/10.1080/14783363.2021.1985448   [Google Scholar]
  7. Ali K, Johl SK, Muneer A, Alwadain A, and Ali RF (2022). Soft and hard total quality management practices promote Industry 4.0 readiness: A SEM-neural network approach. Sustainability, 14(19): 11917. https://doi.org/10.3390/su141911917   [Google Scholar]
  8. Alkhaldi RZ and Abdallah AB (2022). The influence of soft and hard TQM on quality performance and patient satisfaction in health care: Investigating direct and indirect effects. Journal of Health Organization and Management, 36(3): 368-387. https://doi.org/10.1108/JHOM-10-2020-0416   [Google Scholar] PMid:34708997
  9. Al-Qudah KA (2012). The impact of total quality management on competitive advantage of pharmaceutical manufacturing companies in Jordan. Perspectives of Innovations, Economics and Business, 12(3): 59-75. https://doi.org/10.15208/pieb.2012.17   [Google Scholar]
  10. AlShamsi ATJ, Akmal S, Kamalrudin M, Yahaya SH, and Yuhazri MY (2022). Determination of key factors for total quality management implementation for airport using AHP. Mathematical Statistician and Engineering Applications, 71(3): 67-83.   [Google Scholar]
  11. Aluko AR, Babalola SO, and Rabiu AAA (2022). Improving organizational competitive advantage: The dimension of total quality management approach. African Scholar Journal of Business Development and Management Resources, 26(7): 85-98.   [Google Scholar]
  12. Awwad A, Khattab A, and Anchor J (2013). Competitive priorities and competitive advantage in Jordanian manufacturing. Journal of Service Science and Management, 6(1): 69-79. https://doi.org/10.4236/jssm.2013.61008   [Google Scholar]
  13. Bahia THA, Abbas BAH, and Idan AR (2023). Total quality management as a philosophy to improve the performance of the academic organization. International Journal of Professional Business Review, 8(1): e01157. https://doi.org/10.26668/businessreview/2023.v8i1.1157   [Google Scholar]
  14. Bratić D (2011). Achieving a competitive advantage by SCM. IBIMA Business Review, 2011: 957583. https://doi.org/10.5171/2011.957583   [Google Scholar]
  15. Buchunde P and Sangode BP (2019). TQM: A tool for sustainable competitive advantage for small enterprises. IOSR Journal of Engineering, 9(5): 11-21.   [Google Scholar]
  16. Cherrington DJ (1995). The management of human resources. 4th Edition, Prentice Hall, New Jersey, USA.   [Google Scholar]
  17. Dihardjo D and Ellitan L (2021). Total quality management: A review of recent trends. International Journal of Trend in Research and Development, 8(6): 40-45.   [Google Scholar]
  18. Elhawi R (2022). Total quality management in achieving competitive advantage. Journal of Positive School Psychology, 6(3): 3959-3965.   [Google Scholar]
  19. El-Kassar AN and Singh SK (2019). Green innovation and organizational performance: The influence of big data and the moderating role of management commitment and HR practices. Technological Forecasting and Social Change, 144: 483-498. https://doi.org/10.1016/j.techfore.2017.12.016   [Google Scholar]
  20. Eltaraiki AAM and Azam SF (2022). TQM implementation and higher educational institutions' performance from a Libyan perspective. International Journal of Health Sciences, 6(S3): 7539-7562. https://doi.org/10.53730/ijhs.v6nS3.7701   [Google Scholar]
  21. Erkan I and Unal M (2022). Total quality management practices in health services. Research Journal of Business and Management, 9(4): 197-205. https://doi.org/10.17261/Pressacademia.2022.1648   [Google Scholar]
  22. Fauzi M (2021). Implementation of total quality management in creating competitive advantage. Journal of Digital Marketing and Halal Industry, 3(2): 179-195. https://doi.org/10.21580/jdmhi.2021.3.2.8644   [Google Scholar]
  23. Fernández MF, Crisanto F, Isabel R, Palacios Agurto DI, and Aitken HG (2022). Total quality management (TQM), competitiveness and operational performance of micro and small enterprises In Peru: A literature review. International Journal of Operations and Quantitative Management, 28(3): 77-93.   [Google Scholar]
  24. Filippi E, Gaio L, and Zamarian M (2024). Leveraging the hard and soft elements of TQM: The interplay of benchmarking and improvement processes. The TQM Journal, 36(3): 702-719. https://doi.org/10.1108/TQM-01-2022-0045   [Google Scholar]
  25. Kulenović M, Veselinović L, Šunje A, and Cero E (2022). Understanding the mechanism of influence of TQM practices on financial performance: The mediating effect of innovation performance. Zagreb International Review of Economics and Business, 25(1): 171-198. https://doi.org/10.2478/zireb-2022-0010   [Google Scholar]
  26. Kyurova V (2011). Seasonality and competitiveness in the hotel business. Ph.D. Dissertation, SWU “Neofit Rilski,” Blagoevgrad, Bulgaria.   [Google Scholar]
  27. Lehyani F, Keskes MA, and Zouari A (2022). Analysis of knowledge management and total quality management application into Tunisian small and medium enterprises. IFAC-PapersOnLine, 55(10): 2048-2053. https://doi.org/10.1016/j.ifacol.2022.10.009   [Google Scholar]
  28. Lepistö K, Saunila M, and Ukko J (2023). The effects of soft total quality management on the sustainable development of SMEs. Sustainable Development, 31(4): 2797-2813. https://doi.org/10.1002/sd.2548   [Google Scholar]
  29. Obeidat DB, Tawalbeh HF, and Masa'deh RE (2018). The relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages. Modern Applied Science, 12(11): 17-34. https://doi.org/10.5539/mas.v12n11p17   [Google Scholar]
  30. Okes D and Westcott R (2001). The certified quality manager handbook. ASQ Quality Press, Milwaukee, USA.   [Google Scholar]
  31. Othman B, Khatab JJ, Esmaeel ES, Mustafa HA, and Sadq ZM (2020). The influence of total quality management on competitive advantage towards bank organizations: Evidence from Erbil/Iraq. International Journal of Psychosocial Rehabilitation, 24(5): 3427-3439. https://doi.org/10.37200/IJPR/V24I5/PR202053   [Google Scholar]
  32. Permana A, Purba HH, and Rizkiyah ND (2021). A systematic literature review of total quality management (TQM) implementation in the organization. International Journal of Production Management and Engineering, 9(1): 25-36. https://doi.org/10.4995/ijpme.2021.13765   [Google Scholar]
  33. Porter ME (1991). La ventaja competitiva de las naciones. Volume 1025, Vergara, Buenos Aires, Argentina.   [Google Scholar]
  34. Porter ME (1998). The competitive advantage of nations. Palgrave Macmillan, London, UK. https://doi.org/10.1007/978-1-349-14865-3   [Google Scholar]
  35. Robbins SB (1996). Organization behavior. Prentice Hall, New Jersey, USA.   [Google Scholar]
  36. Sachitra KMV (2017). Review of competitive advantage measurements: Reference on agribusiness sector. Journal of Scientific Research and Reports, 12(6): 1–11. https://doi.org/10.9734/JSRR/2016/30850   [Google Scholar]
  37. Saleh RA, Sweis RJ, Saleh FIM, Sarea AM, Eldin IMS, and Obeid DN (2018). Linking soft and hard total quality management practices: Evidence from Jordan. International Journal of Business Excellence, 14(1): 49-86. https://doi.org/10.1504/IJBEX.2018.088315   [Google Scholar]
  38. Salikon MNM and Saadon MSI (2023). The impact of quality management systems on the organization performance of manufacturing firms. Russian Law Journal, 11(4S): 314-320. https://doi.org/10.52783/rlj.v11i4s.854   [Google Scholar]
  39. Sánchez-Alegría S, Lizarraga-Dalloa F, Marín-Vinuesa LM (2022). Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry. Total Quality Management and Business Excellence, 33(11-12): 1344-1365. https://doi.org/10.1080/14783363.2021.1954899   [Google Scholar]
  40. Sciarelli M, Gheith MH, and Tani M (2020). The relationship between soft and hard quality management practices, innovation and organizational performance in higher education. The TQM Journal, 32(6): 1349-1372. https://doi.org/10.1108/TQM-01-2020-0014   [Google Scholar]
  41. Tenner AR and Detoro JI (1992). Total quality management: Three steps to continuous. Addison-Wesley, Boston, USA.   [Google Scholar]
  42. Yusuf FA (2023). Total quality management (TQM) and quality of higher education: A meta-analysis study. International Journal of Instruction, 16(2): 161-178. https://doi.org/10.29333/iji.2023.16210a   [Google Scholar]