International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

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 Volume 11, Issue 5 (May 2024), Pages: 87-95

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 Original Research Paper

University students' satisfaction with library services and resources using the Kano model

 Author(s): 

 Mark Ronar G. Galagala *

 Affiliation(s):

 College of Information and Computing Studies, Northern Iloilo State University, Estancia, Iloilo, Philippines

 Full text

  Full Text - PDF

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0001-8657-1813

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2024.05.009

 Abstract

Student satisfaction is essential for developing an engaging and active library environment that promotes usage and shapes a favorable view of the institution. This study uses the Kano Model to investigate university students' satisfaction with library services and resources, focusing on basic, performance, and excitement dimensions. The goal is to enhance understanding of user satisfaction in academic libraries. The study surveyed 300 university students randomly selected from four State Universities and Colleges (SUCs) in the Philippines using a researcher-created survey tool. The results showed that students were generally satisfied with the basic aspects of library services and resources. However, they expressed neutral satisfaction with performance aspects and dissatisfaction with library resources. Similarly, satisfaction with the excitement aspects of library services was neutral, but there was dissatisfaction with the excitement aspects of library resources. These findings provide valuable insights into the complex dimensions of university students' satisfaction with library services and resources, helping institutions improve the quality of their educational library services.

 © 2024 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Kano model, University libraries, Student satisfaction, Service quality, Library resources

 Article history

 Received 9 January 2024, Received in revised form 28 April 2024, Accepted 29 April 2024

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Ethical consideration

This study was conducted in accordance with the ethical standards of Northern Iloilo State University and the 1964 Helsinki declaration and its later amendments or comparable ethical standards. Informed consent was obtained from all individual participants involved in the study. Each participant was informed about the purpose of the research, the procedures used, potential risks, and their rights to confidentiality and withdrawal from the study without any penalty. Written consent was obtained prior to participation.

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Galagala MRG (2024). University students' satisfaction with library services and resources using the Kano model. International Journal of Advanced and Applied Sciences, 11(5): 87-95

 Permanent Link to this page

 Figures

 No Figure

 Tables

 Table 1 Table 2 Table 3

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