International journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN:2313-626X

Frequency: 12
line decor
  
line decor

 Volume 4, Issue 12 (December 2017), Pages: 52-56

----------------------------------------------

 Original Research Paper

 Title: Maturity models of IT outsourcing: A systematic literature review

 Author(s):  Fadzilah Ahmad, Rosmah Ali *, Siti Isnaine Haini, Nurazean Maarop

 Affiliation(s):

 Advanced Informatics School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia

 https://doi.org/10.21833/ijaas.2017.012.011

 Full Text - PDF          XML

 Abstract:

This article provides a systematic review of existing research related to maturity models of IT outsourcing. The main purpose of this review is to identify maturity models used to assess IT outsourcing practices in organizations and the key elements used in developing the models. In addition, this article provides useful insight for other researchers on maturity models of IT outsourcing. Based on the systematic review conducted, 400 articles were retrieved from the selected online databases. Out of the 400, 45 articles were chosen as candidates, and finally 12 articles were selected for review in this study. This study found that most of the existing models do not have a standard process and most were developed using different framework with different deliverables and expectations. Besides that, this review also found that research in developing maturity models of IT outsourcing is still new, and that there is limited adoption of existing maturity models which suggests the need for further research to propose a standardized development process and framework for maturity models. 

 © 2017 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Systematic literature review, IT outsourcing, Maturity model

 Article History: Received 27 February 2017, Received in revised form 12 September 2017, Accepted 5 October 2017

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2017.012.011

 Citation:

 Ahmad F, Ali R, Haini SI, and Maarop N (2017). Maturity models of IT outsourcing: A systematic literature review. International Journal of Advanced and Applied Sciences, 4(12): 52-56

 Permanent Link:

 http://www.science-gate.com/IJAAS/V4I12/Ahmad.html

----------------------------------------------

 References (18)

  1. Adelakun O (2004). IT outsourcing maturity model. In the 12th European Conference on Information System (ECIS'04), AISeL, Turku, Finland. 
  2. Alleman G (2005). Some thoughts on project management organizational maturity models. In Project Management Forum.     
  3. Bahli B (2004). Toward a capability maturity model for the management of outsourcing information services. In the Americas Conference on Information Systems (AMCIS'04), AISeL, New York, USA: 3501-3508.     
  4. Bahli B (2010). A capability maturity model of information technology outsourcing relationships: a vendor perspective. In the Mediterranean Conference on Information System (MCIS'10), AISeL.     
  5. Dahlberg T and Lahdelma P (2007). IT governance maturity and IT outsourcing degree: An exploratory study. In the 40th Hawaii International Conference on System Sciences (HICSS'07), IEEE, Waikoloa, USA: 1-10. https://doi.org/10.1109/HICSS.2007.306 
  6. Derksen B (2013). Impact of IT outsourcing on business and IT alignment. Business & IT Trends Institute, South Holland, Netherlands.     
  7. Fairchild AM (2004). Information technology outsourcing (ITO) governance: An examination of the outsourcing management maturity model. In the 37th Hawaii International Conference on System Sciences, IEEE, Big Island, USA: 1-8. https://doi.org/10.1109/HICSS.2004.1265565 
  8. Farrell M (2010). Developing a framework for measuring outsourcing performance. In the LRN Conference, Institute for Transport Studies and CILT, University of Leeds, Leeds, UK: 1-8.     
  9. García VV, Aragonés LU, and Vicente EJF (2015). Measurement tools of the maturity model for IT service outsourcing in higher education institutions. International Journal of Social, Behavioral, Educational, Economic and Management Engineering, 9(1): 212-220.     
  10. Gottschalk P and Solli-sæther H (2008). Maturity model for IT outsourcing relationships. Industrial Management and Data Systems, 106(2): 200-212. https://doi.org/10.1108/02635570610649853 
  11. Herz TP, Hamel F, Uebernickel F, and Brenner W (2011). A multisourcing maturity model as an IT governance mechanism for business groups. International Journal of IT/Business Alignment and Governance, 2(2): 1-14. https://doi.org/10.4018/jitbag.2011070101 
  12. Kitchenham B and Charters S (2007). Guidelines for performing systematic literature reviews in software engineering. Version 2.3, EBSE Technical Report EBSE-2007-01, Keele University and University of Durham.     
  13. Komporozos-Athanasiou A (2007). Assessing client maturity: A key to successful outsourcing. 14th HP SUA Workshop, HP Labs Technical Report (HPL-2007-124), Munich, Germany. 
  14. Kronawitter K, Wentzel C, and Papadaki M (2013). IT Application outsourcing in Europe: Long-term Outcomes, success factors and implications for ITO maturity. In the 46th Hawaii International Conference on System Sciences IT (HICSS'13), IEEE, Wailea, USA: 4456-4465. https://doi.org/10.1109/HICSS.2013.369 
  15. Luong M and Stevens J (2015). A multi-stage maturity model for long-term IT outsourcing relationship success Journal of Learning in Higher Education, 11(1): 43-56.     
  16. Marcus M Veen (2015). Effect of IT outsourcing on business IT alignment in manufacturing companies. M.Sc. Thesis, University of Amsterdam, Amsterdam, Netherlands.     
  17. Mobarhan R, Rahman AA, and Majidi M (2011). Outsourcing management framework based on ITIL v3 framework. In the 7th International Conference on Information Technology in Asia (CITA'11), IEEE, Skudai, Malasiya. https://doi.org/10.1109/CITA.2011.5999536 
  18. Petticrew M and Roberts H (2006). Systematic reviews in the social sciences: A practical guide. Blackwell Publishing, Hoboken, USA. https://doi.org/10.1002/9780470754887