International journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN:2313-626X

Frequency: 12
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 Volume 4, Issue 12 (December 2017, Part 2), Pages: 174-178

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 Original Research Paper

 Title: The effect of performance measurement implementation: The case study of a Malaysian Service Organization (MSO) from BSC learning and growth’s perspective

 Author(s): Mohd Haizam Mohd Saudi 1, Ahmad Shakir Mohd Saudi 2, *, Muhammad Muaz Mahmud 3

 Affiliation(s):

 1International University of Malaya-Wales, 50480 Kuala Lumpur, Malaysia
 2Institute of Medical and Science Technology (Mes-Tech), Universiti Kuala Lumpur, 43000 Kajang, Selangor, Malaysia
 3The Management School, Lancaster University, Bailrigg, Lancaster, LA1 4YX, United Kingdom

 https://doi.org/10.21833/ijaas.2017.012.031

 Full Text - PDF          XML

 Abstract:

The objective of this research was to evaluate the impact of the employees’ attitude derived from the usage of Balanced Scorecard (BSC) learning and growth’s perspective as the performance measurement system (PMS) in a Malaysian Service Organization (MSO). A total of 1000 respondents were surveyed and the data was analyzed using Pearson Correlation Analysis and Regression Analysis. Analysis of results indicated that there was a positive relationship between the implementation of BSC learning and growth’s perspective and Employee Attitude in MSO. The implication of this research would benefits the organization in terms of employees’ effectiveness and the pervasiveness of the performance metric implementation. 

 © 2017 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Organizational performance, Employee attitude, Performance management System, Balanced-score card

 Article History: Received 7 December 2016, Received in revised form 20 September 2017, Accepted 20 October 2017

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2017.012.031

 Citation:

 Saudi MHM, Saudi ASM, and Mahmud MM (2017). The effect of performance measurement implementation: The case study of a Malaysian Service Organization (MSO) from BSC learning and growth’s perspective. International Journal of Advanced and Applied Sciences, 4(12): 174-178

 Permanent Link:

 http://www.science-gate.com/IJAAS/V4I12(2)/Saudi.html

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