Volume 4, Issue 12 (December 2017, Part 2), Pages: 298-301

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 Original Research Paper

 Title: Knowledge management performance review at Syarikat Air Johor Berhad (SAJH) in Malaysia

 Author(s): H. Muhammad Nazif ^1, *, M. Ishamuddin ¹, Z. Mohd Haziq ¹, M. R. Noor Sulawati ¹, S. Grant ², Noor Hayati ³, Mohd Reza ³

 Affiliation(s):

 ¹Quality Engineering Department, Universiti Kuala Lumpur, Malaysian Institute of Industrial Technology, Persiaran Sinaran Ilmu, 81750 Bandar Seri Alam, Johor Bahru, Johor, Malaysia
 ²School of Engineering and Design, Brunel University London, Kingston Lane, Uxbridge, Middlesex UB8 3PH, United Kingdom
 ³Operation Department, Syarikat Air Johor Berhad, 80350 Johor Bahru, Johor, Malaysia

 https://doi.org/10.21833/ijaas.2017.012.049

 Full Text - PDF          XML

 Abstract:

Syarikat Air Johor Holdings (SAJH) has been given the concession by Johor state government to provide and supply clean, treated water to consumer in the southern region. Without any competition, has led to not encouraging SAJH to operate with high level of efficiency which is being achieved by other company in the private sector. The lack of competitiveness has caused SAJH employees to be at a static state and not able to capture as well transfer its employee knowledge, which are close to a retiring period which can cause years of valuable knowledge and experience will be loss across SAJH organizational structure. To overcome this, SAJH has took the initiatives to implement knowledge management concept in order to cost effectively capture and manage its tacit knowledge and then recorded it which are then can be transform  into explicit knowledge. This explicit knowledge can then be used and the benefit can be shared through the entire SAJH technical staff. SAJH has first officially launched KM initiatives on 1st April 2008. Since the launch, several new initiatives has been added to the program but until now there has not been any review on the current progress of the knowledge management program. This research is carried out to address these problems and review the current performance of the knowledge management program at SAJH. The method used for this study was an online questionnaire and has been distributed to 40 respondents that have been directly involved in the KM initiatives at SAJH as the focused group of this study. From the findings of the respondents it can be concluded that the KM initiatives have been implemented and are performed to its intended objective with only few minor improvements to be done. And the online KM system which is ‘i-water’ should be further improved on its interface as currently it is not user friendly. 

 © 2017 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Knowledge management, SAJH, Continuous improvement, KM initiatives, KM committee

 Article History: Received 7 December 2016, Received in revised form 19 September 2017, Accepted 10 October 2017

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2017.012.049

 Citation:

 Nazif HM, Ishamuddin M, Haziq ZM, Sulawati MRN, Grant S, Hayati N, and Reza M (2017). Knowledge management performance review at Syarikat Air Johor Berhad (SAJH) in Malaysia. International Journal of Advanced and Applied Sciences, 4(12): 298-301

 Permanent Link:

 http://www.science-gate.com/IJAAS/V4I12(2)/Nazif.html

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