Volume 10, Issue 9 (September 2023), Pages: 29-37

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 Original Research Paper

Investigating the relationship between health service quality and patient satisfaction: A case study of Lima East clinics in the midst of the COVID-19 pandemic

 Author(s): 

 Flor Arone-Paucar *, Cintya Quispe-Allca, Segundo Rios-Rios

 Affiliation(s):

 Facultad de Negocios, Universidad Tecnológica del Perú, Lima District, Peru

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 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0002-2132-2485

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2023.09.004

 Abstract:

Quality assessment has emerged as a recurring consideration in individuals' preferences for healthcare services. As a result, many private healthcare institutions recognize their obligation to improve the services they provide, especially in response to the prevailing demand for care. This study seeks to elucidate the intricate relationship between service quality and patient satisfaction in the clinics of Lima East in the challenging context of the COVID-19 pandemic in 2022. The research results show a remarkable mutual compatibility score and a substantial correlation coefficient of 0.696, indicating the concurrent validity of both variables. In conclusion, this study underscores its paramount importance by shedding light on the critical factors that clinics must prioritize in these challenging times. This illumination enables healthcare institutions to make informed decisions regarding service improvements, while at the same time shedding light on the relationship between service quality and patient satisfaction.

 © 2023 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Healthcare service quality, Patient satisfaction, Lima East clinics, COVID-19 pandemic, Healthcare improvement

 Article History: Received 7 August 2022, Received in revised form 11 June 2023, Accepted 28 July 2023

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Arone-Paucar F, Quispe-Allca C, and Rios-Rios S (2023). Investigating the relationship between health service quality and patient satisfaction: A case study of Lima East clinics in the midst of the COVID-19 pandemic. International Journal of Advanced and Applied Sciences, 10(9): 29-37

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 Tables

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