International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

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 Volume 10, Issue 2 (February 2023), Pages: 67-76

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 Original Research Paper

 What determines employees’ job satisfaction and loyalty? Evidence from Vietnamese enterprises

 Author(s): 

 Hoang Phuong Trinh 1, Dao Hong Van 2, The Kien Nguyen 3, *

 Affiliation(s):

 1Breau of Research Management and International Cooperation, VNU University of Medicine and Pharmacy, Hanoi, Vietnam
 2International Training and Cooperation Institute, East Asia University of Technology, Hanoi, Vietnam
 3Center for Socio-Economic Analysis and Databases (CSEAD), VNU University of Economics and Business, Hanoi, Vietnam

  Full Text - PDF          XML

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0002-9404-5239

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2023.02.009

 Abstract:

Job satisfaction and loyalty of employees are key determinants for the sustainable development of the business. This study specifies factors that influence employee loyalty with employee happiness serving as a mediator. The sample survey involved 369 employees in different industries in Vietnam. The empirical results show that wages, benefits, working conditions, training, promotion opportunity, workplace relationship, and autonomy at work positively affect both employee satisfaction and loyalty. Our study complements the literature by providing firms with strategies for fostering a supportive environment that would further increase employee loyalty and contribute to the successful sustainability of organizations with satisfied employees.

 © 2022 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Employee loyalty, Satisfied employees, Businesses, Vietnam

 Article History: Received 5 July 2022, Received in revised form 7 October 2022, Accepted 22 October 2022

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Trinh HP, Van DH, and Nguyen TK (2023). What determines employees’ job satisfaction and loyalty? Evidence from Vietnamese enterprises. International Journal of Advanced and Applied Sciences, 10(2): 67-76

 Permanent Link to this page

 Figures

 Fig. 1 Fig. 2

 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5 

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