International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

Frequency: 12
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 Volume 10, Issue 11 (November 2023), Pages: 109-116

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 Technical Note

Privacy, security, and usability of mobile video conferencing applications: A comparative study

 Author(s): 

 Najwa Samrgandi *

 Affiliation(s):

 College of Computers and Information Systems, Umm Al-Qura University, Makkah, Saudi Arabia

 Full text

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 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0001-7860-5884

 Digital Object Identifier (DOI)

 https://doi.org/10.21833/ijaas.2023.11.014

 Abstract

Mobile learning tools have facilitated authentic learning experiences, allowing students to forge meaningful connections while acquiring real-world knowledge. Mastering the skill of using mobile video conferencing applications is crucial but often complicated for users, such as students, teachers, and employers. In this study, the mobile video conferencing applications Zoom and Webex were compared with respect to their usability, using cognitive load theory as the conceptual framework. A systematic mapping approach was applied to obtain comparative descriptive information from surveyed literature. The available literature on communications support, accessibility and usability, and privacy and security of video conferencing technology was used for the systematic mapping process. The literature review revealed that Zoom and Webex usage can lead to cognitive fatigue, so users must avoid multitasking and schedule breaks between sessions to remain focused. Furthermore, video conferencing tools need to bridge the gap between usability and security for augmented safety of personal information alongside user comfort. Overall, the findings of this study are important for reducing the complexities of mobile video conferencing applications and enhancing the mobile learning experience.

 © 2023 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords

 Videoconferencing, Usability, Security, Privacy, Cognitive loading

 Article history

 Received 12 June 2023, Received in revised form 29 October 2023, Accepted 31 October 2023

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Samrgandi N (2023). Privacy, security, and usability of mobile video conferencing applications: A comparative study. International Journal of Advanced and Applied Sciences, 10(11): 109-116

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 Figures

 Fig. 1 Fig. 2 Fig. 3 

 Tables

 Table 1 

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