International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

Frequency: 12
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 Volume 9, Issue 12 (December 2022), Pages: 152-161

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 Original Research Paper

Stress among staff in public service organizations: Mapping the relationship between team conflict, personality, and job demands towards job stress

 Author(s): Rohana Ahmad *, Wan Naqiyah Wan Abdul Majid, Md. Aris Safree Md Yasin, Suhaili Arifin, Siti Hajar Kamaruddin

 Affiliation(s):

 Faculty of Business, Economics and Social Development, University Malaysia Terengganu, 21030 Kuala Negus, Terengganu, Malaysia

  Full Text - PDF          XML

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0002-7390-9309

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2022.12.019

 Abstract:

Since the beginning of time, we have had to deal with stress. Stress has been reported to be on the rise in the public sector because of new work strategies and a demand for excellence. According to the Congress of Unions of Employees in the Public and Civil Service of Malaysia (CUEPACS), nearly 400,000 civil servants in Malaysia have been identified as experiencing many types of stress. This study investigated the influence of team conflict and personality on job stress, as well as the mediating role of job demands in the context of stress in public service organizations (PSOs). The data for this study was gathered using a questionnaire survey administered to 656 public officials in seven PSOs in Putrajaya, Kuala Lumpur, Malaysia. The findings suggested a statistically significant association between personality and job demands and job stress. Additionally, this research exposes the mediating role of task demands in the relationship between team conflict, personality, and employee job stress in the public sector.

 © 2022 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Team conflict, Personality, Job stress, Job demands, Civil servants, Malaysia

 Article History: Received 26 May 2022, Received in revised form 2 September 2022, Accepted 13 September 2022

 Acknowledgment 

This research was supported by Universiti Malaysia Terengganu and funded by the Ministry of Higher Education (MOHE), Malaysia, RACER/1/2019/SS02/UMT//1.

 Compliance with ethical standards

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Ahmad R, Majid WNWA, Yasin MASM, Arifin S, and Kamaruddin SH (2022). Stress among staff in public service organizations: Mapping the relationship between team conflict, personality, and job demands towards job stress. International Journal of Advanced and Applied Sciences, 9(12): 152-161

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 Figures

 Fig. 1 Fig. 2 Fig. 3

 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5

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