International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

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 Volume 8, Issue 8 (August 2021), Pages: 79-93

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 Original Research Paper

 Title: How does emotional intelligence improve employee satisfaction and performance with mediating effect of employee engagement? Perspective from Saudi Arabian private companies

 Author(s): Adel Alferaih *

 Affiliation(s):

 Department of Business Administration, College of Business Administration, Majmaah University, Al-Majmaah, Saudi Arabia

  Full Text - PDF          XML

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0001-7547-0750

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2021.08.011

 Abstract:

The main focus of this study is to examine how Emotional Intelligence (EI) improves Employee Job Satisfaction and Performance (EJSP) with mediating effect of Employee Engagement (EE) in private sector organizations of the Kingdom of Saudi Arabia (KSA). The nature of the research study is quantitative, and a correlational design has been adopted for the study. Primary data was collected from a sample of 537 employees of private organizations in major cities of KSA. SPSS and Smart PLS were used to run different statistical techniques to test the proposed model. The results of this research study reveal that EI positively impacts the performance and satisfaction level of employees where EE also mediates the relationship between EI and performance and satisfaction level of employees. Also, age, gender, and experience of employees act differently as a moderator in this study. The contribution from this research study would be an addition to existing literature. This research study holds a significant involvement towards theory, practice, and methodological progression in the field of learning and creating EI abilities and its vital influence on performance and satisfaction level of employees in the Saudi Arabian context, as no such study has been conducted in Saudi Arabia, to the best of our knowledge. The study is supposed to provide useful insights into the methodological advances in the field of EI as a learnable ability that can be created. EI should be enhanced to employees to get a significant level of performance and satisfaction in the working environment. 

 © 2021 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Emotional intelligence, Employee engagement, Employee performance, Employee satisfaction

 Article History: Received 9 November 2020, Received in revised form 23 February 2021, Accepted 19 May 2021

 Acknowledgment 

The author would like to thank the Deanship of Scientific Research at Majmaah University for extending support to this research work under project Number No. R-2021-16.

 Compliance with ethical standards

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Alferaih A (2021). How does emotional intelligence improve employee satisfaction and performance with mediating effect of employee engagement? Perspective from Saudi Arabian private companies. International Journal of Advanced and Applied Sciences, 8(8): 79-93

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 Figures

 Fig. 1 Fig. 2 Fig. 3 Fig. 4 Fig. 5

 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 

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