International journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN:2313-626X

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 Volume 6, Issue 8 (August 2019), Pages: 90-99

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 Review Paper

 Title: Abuse, emotions, and workload in the distribution business: Implications for employees’ engagement

 Author(s): Umair Ahmed 1, *, Nadeem Khalid 2, Dewan Md Zahurul Islam 3, Zahida Abro 4

 Affiliation(s):

 1Business Administration Department, Arab Open University, A’ali, Bahrain
 2Executive Education Center, KIMEP University, Almaty, Kazakhstan
 3Bang College of Business, KIMEP University, Almaty, Kazakhstan
 4Management Science Department, SZABIST, Larkana Sindh, Pakistan

  Full Text - PDF          XML

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0001-9130-5210

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2019.08.013

 Abstract:

Distribution networks and services are one of the major business drivers in any economy. The present study attempted to examine what is the impact of some of the deleterious work prospects on employees working in the distribution businesses on their psychological work wellbeing. Therein, the study examined the role and impact on work stressors including abusive supervision, emotional demands and workload on employees work engagement. Five major distribution companies were sampled in the present study to examine these relationships on the staff level employees. Structural equation modelling using PLS 2.0 M3 resulted in significant negative impact of abusive supervision on employees’ work engagement. Accordingly, emotional demands also posed a significant negative impact on employees’ psychological resources thus decreasing their work engagement. In parallel, workload also reported a significant negative impact in a similar fashion. The study has forwarded noteworthy implications based on findings for the distribution businesses in particular and service based occupations in general. The study also sheds light on limitation and scope for future studies. 

 © 2019 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Work stress, Distribution business, Abusive supervision, Emotional demands, Workload, Work engagement

 Article History: Received 31 March 2019, Received in revised form 15 June 2019, Accepted 18 June 2019

 Acknowledgement:

No Acknowledgement.

 Compliance with ethical standards

 Conflict of interest:  The authors declare that they have no conflict of interest.

 Citation:

 Ahmed U, Khalid N, and Islam DMZ et al. (2019). Abuse, emotions, and workload in the distribution business: Implications for employees’ engagement. International Journal of Advanced and Applied Sciences, 6(8): 90-99

 Permanent Link to this page

 Figures

 Fig. 1 Fig. 2

 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5

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