Volume 6, Issue 8 (August 2019), Pages: 9-15

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 Original Research Paper

 Title: Public service accountability at social security agency for health (BPJS Kesehatan) in Makassar city

 Author(s): Desi Isnaeni Arham *, Rakhmat Rakhmat, Arismunandar Arismunandar, Jasruddin Malago, Haedar Akib

 Affiliation(s):

 Post Graduate Department, State University of Makassar, Makassar, Indonesia

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 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0003-2683-8234

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2019.08.002

 Abstract:

The implementation of increasingly complex health services demands a strong management system Research on accountability of BPJS in Makassar is important because of the existence of a phenomenon and empirical observation that describes BPJS service system which is less accountable in public service therefore the authors wish to study in accordance with good governance in order to study and analyze the application of accountability in public service at BPJS Health the city of Makassar in the hope of becoming a reference for the government in order to improve and improve the system of public bureaucracy accountability. This research was conducted at BPJS Kesehatan of Makassar using a qualitative approach. Data collection was conducted by interview to find information consisting of three categories. The focus of this research was to use accountability as an analytical tool to explain health service accountability at BPJS Kesehatan of Makassar consisting of Program Accountability, Program with Program Implementation indicator, BPJS Accountability Executive, BPJS Accountability Targets, and BPJS Accountability Standard. Data analysis was conducted inductively. Public Service Accountability at BPJS Kota Makassar is measured from the program accountability. It indicates that the level of accountability of this type of accountability is good. This condition is seen from the work program and its achievements. The extent of participant coverage shows that the program is getting better each year. But in terms of human resources, there are many still lacking to support the program. 

 © 2019 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Accountability, Good governance, Health insurance, Public service

 Article History: Received 26 March 2018, Received in revised form 1 June 2019, Accepted 2 June 2019

 Acknowledgement:

No Acknowledgement.

 Compliance with ethical standards

 Conflict of interest:  The authors declare that they have no conflict of interest.

 Citation:

 Arham DI, Rakhmat R, and Arismunandar A et al. (2019). Public service accountability at social security agency for health (BPJS Kesehatan) in Makassar city. International Journal of Advanced and Applied Sciences, 6(8): 9-15

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